Courage + Consideration = Win-Win
I invited a friend to lunch a few months back and we finally were able to to meet on Friday at the new "Corner Bakery" near Lifebridge. ...
Dan's “Preventive” Eyes
We offer special recognition to Dan for “keeping a watchful eye for things that could cause a quality problem.” Dan noticed that light...
Customer Service Situation: Satisfaction, Loyalty, and Empowerment
One of my favorite restaurants was The Crab Shanty, located in Ellicott City. I took my family to dinner to use a gift certificate that...
A Customer Service Experience That Won’t Pull Your Hair Out
Great customer service comes in all shapes and sizes. All great service experiences and all outstanding service providers usually have...
Greg’s Formula for Making Lemonade Out of Lemons
The following is a clip is an email Greg sent to me, following two successful days selling. It shows a positive attitude, humility and...
John Ruley Story
Several years ago, I contacted Executive Tickets in Catonsville, Maryland, to get a quote on six concert tickets for the Crosby, Stills,...
